THE “GHAC” DIFFERENCE

“At GHAC, Inc. - Service is the Heart of all that we do. We are constantly striving to be A Company that You Can Trust! We see every service call as a responsibility, and we feel a huge burden to provide the absolute best service possible for those who have chosen to place their trust in us.”

When it comes to HVAC repairs, we have four, simple goals: Friendly, Fast, Accurate and Affordable.

Friendly

• We want our customers to thoroughly enjoy all of their dealings with us.
• We hire and train excellent people.
• The key quality we look for from our service personnel is a true desire to “Serve”: They have to enjoy helping people.
• The primary criteria we use to evaluate and reward the performance of our service personnel is Customer Satisfaction.

Fast

• When you contact GHAC for a Repair Service, we will help you resolve your heating or cooling issue as quickly as possible.
• If an On-Site Repair is necessary, we strive to schedule all emergency repair calls for the same or next-day.
• Our Field Repair Technicians are extensively trained to FIX - not sell.
• Field-service vehicles are strategically stocked with replacement parts and service supplies to expedite repairs.

Accurate

• We do all that we can to quickly and accurately diagnose your HVAC equipment and provide you with honest repair information and options.
• Our field technicians are trained for up to 2 years before receiving “Repair Technician” certification.
• A senior GHAC technician provides real-time, advanced assistance to all of our Repair Techs via video monitoring.
• If we misdiagnose a problem, or an issue recurs within 30 days after a repair, we will return and the diagnostic charge will be $0. 

Affordable

• We provide world-class service at down-home prices.
• We are constantly striving to increase our efficiency, and minimize the cost for our customers.
• Our technicians will never try to sell you something that you do not want or need.
• Our goal is Long-Term Customers - not short-term profits.